Return Policy

At Amoracasa, we’re proud of our commitment to make the world a more comfortable place: for everyone. This mantra is entrenched in our products, our people, our presentation, and our promise to provide an elevated level of customer satisfaction.

There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Defective/damaged products that are covered under the manufacturer’s warranty.
  • Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
  • Any consumable item that has been used or installed.
  • Products with tampered or missing serial numbers.

DEFECTIVE & DAMAGED MERCHANDISE

In the unlikely event of receiving defective or damaged merchandise, please contact us immediately upon receipt using our email address. Failure to provide immediate notification will jeopardize your ability to be compensated for the damage.

RETURNS & CANCELLATIONS

Custom and made to order upholstery orders cannot be returned. You may cancel an order of a custom upholstered item within four (4) business days of order placement. After this period, however, the order cannot be canceled.

Please contact Amoracasa within two (2) business days of merchandise receipt to arrange a return. After two (2) business days, you will be deemed to have accepted the merchandise and a return will not be possible. All returns must be received in original condition and any manufacturing defect will be handled pursuant to the Amoracasa Limited Warranty.

Please note that items ordered from our “Sale” section cannot be returned.

CHARGES & REFUNDS

Customer authorizes, understands, and agrees that all charges, balances, taxes, and fees as outlined in the Order Summary can be charged on the credit card provided at the time of sale.

The customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. All refunds will be issued in the original form of payment. Amoracasa will honor price adjustments for up to 21 days after the date of sale.

NOT SO SMALL PRINT

We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us.

Availability, prices, and delivery are subject to change. We make every effort to provide accurate product information, however, errors may occur. Therefore, product availability, descriptions, specifications, and pricing are subject to change, and we reserve the right to restrict orders of any items.