Our Warranty

We greatly appreciate the opportunity to help make your home the most comfortable place on the planet. For convenience, please know that all warranties are activated at the time of purchase. To better assist with claims, please provide your original proof of purchase.

  1. Does Amoracasa offer warranty on home interiors?

Yes. Amoracasa offers warranty on modular systems, furniture, on-site services & more.

  1. What products and services does the Amoracasa warranty cover?

The warranty offerings by Amoracasa are as follows:

Modular KitchensUp to 10-year warranty
Modular wardrobes & storageUp to 5-year warranty
Semi-modular productsUp to 3-year warranty
Amoracasa sofasUpto 3-year warranty
Amoracasa FurnitureUpto 1-year warranty
On-site servicesUpto 1-year warranty
Home improvement solutionsUpto 10 years

 

  1. Does Amoracasa offer warranty on services? What does it cover?

Amoracasa is the only branded player that is offering a warranty for a period of upto one year on on-site services, including painting, gypsum false ceiling, electrical and plumbing work. Please note that all orders that are booked on and after December 13th, 2019 will only be covered under on-site services warranty.

  1. How can I claim warranty?

You can call on +91-7700091752/8080101038 or email at [email protected]  to register your warranty claim.

  1. What are the prerequisites of the Amoracasa warranty?

In the event of repair, Amoracasa Warranty is valid only if you possess digital or physical proof of complete payment, and/ or you have signed the handover document at the time of installation.

  1. What if I lose my bill or Amoracasa warranty e-book?

Don’t worry! In case you lose your physical customer contract or Amoracasa Warranty E-book, you can request the information by contacting Amoracasa customer support.

  1. Can I renew my warranty once it expires?

No. Currently, we are not offering any extension or renewal of the Amoracasa Warranty.

  1. Will I be charged if I need any services after the end of the Amoracasa Warranty period?

We are happy to provide after-sales services even after your Amoracasa Warranty period expires. The service charges would be minimal and; material charges may be incurred (if anything needs to be replaced).

  1. Are customized products, provided by Amoracasa covered under Amoracasa Warranty?

Customized products offered by Amoracasa are not covered under Amoracasa Warranty.

  1. Are decor products and accessories provided by Amoracasa covered under Amoracasa Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to an Amoracasa authorized representative to find the manufacturer’s warranty period of any such product, not listed above.

  1. How should I notify Amoracasa regarding any damage?

Notify Amoracasa via phone (+91-7700091752) or email ([email protected]) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time can void the Amoracasa warranty.

Modular Systems

Modular systems

  1. Amoracasa will honour it’s warranty when
  • The product supplied and installed is properly maintained and used for normal domestic use.
  • The product is still owned by the original purchaser.
  • The product is still at its original installed position and location.
  • The warranty has not expired, subject to limitations set forth through Amoracasa terms & conditions.
  1. Amoracasa warranty does not include
  • Any labour, installation or transportation costs or any responsibility for damage that Amoracasa considers as natural wear and tear of finishes and surfaces.
  • Any products used or installed in conjugation with Amoracasa kitchen/ wardrobe/  modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Amoracasa cabinetry or component parts which are contrary to instructions furnished by Amoracasa will void this warranty.
  • Any cabinetry or component parts that Amoracasa considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals.
  • Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
  1. Amoracasa will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.
  2. Amoracasa warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.
  3. Amoracasa reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
  4. The scope of Amoracasa warranty cannot be changed or broadened by any authorized representative of Amoracasa.
  5. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Amoracasa product line, at the time of the claim. If a claim is filed after a Amoracasa product becomes obsolete or discontinued, Amoracasa will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
  6. Notify Amoracasa via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the Amoracasa warranty.
  7. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Amoracasa representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
  8. Liability: Amoracasa will make all efforts to replace/ repair the said defect within a reasonable period of time. Amoracasa will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Amoracasa, under this warranty, exceed the purchase price of the product or its replacement.
  9. The warranty is not renewed, in case the Amoracasa modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 3 year (for semi-modular products),
  10. 5 years (for modular wardrobes & storage) and 10 years (for kitchens) from the date of possession.
  11. The terms and conditions are governed by the laws of India. Bengaluru courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

LIMITED WARRANTY FOR UPHOLSTERY

TIP: You can increase the longevity of your furniture by not sitting on the arms or allowing children to jump on the seating area.

Each Amoracasa employee stands behind their product, which is handcrafted with careful attention to detail. We sincerely believe each piece of furniture will provide you with years of pleasure and comfort. To reinforce this belief, Amoracasa warrants to you, the original purchaser of a piece in the original fabric (for slipcovered furniture, this is a fabric that covers the base of the piece, usually muslin), the following Limited Warranty Coverage:

UPHOLSTERY FRAME AND SPRINGS

Either WOVEN WEBBING, RIGID SHEET WEBBING, DROP-IN SPRING UNIT, and/or SOLID SEAT constructions are warranted to be free of defects due to faulty materials or workmanship for 10 years under normal residential care and use. This warranty is only valid as long as the furniture is upholstered in its original fabric. For slipcovered furniture, this is the fabric that covers the base of the piece.

TUFFET INSERT

These are warranted to be free of defects due to faulty materials or workmanship for one year under normal residential care and use as a footstool or extra seating. Warranty does not apply to damage caused by cuts, punctures, stains/spills, abuse, prolonged exposure to sunlight, or outdoor use. Only valid as long as Insert is enclosed in original fabric or leather cover. (Replacement cover does not extend insert’s warranty).

Note: All lining materials conform to the shape of the users over time; this is considered normal and not a defect.

TUFFET COVER

A tuffet cover including seams and zipper is warranted to be free of defects due to faulty materials or workmanship for one year under normal residential care and use as a footstool or extra seating. This warranty does not apply to damage caused by cuts, punctures, stains/spills, abuse, prolonged exposure to sunlight, or outdoor use.

FABRICS AND LEATHERS

These coverings are traditionally NOT guaranteed against wear, fading, or shrinking. Fabrics are used in so many different types of settings that might affect them in different ways. We offer a limited warranty on all our fabrics and leathers. They are warranted for a period of one year against defective material or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover wear, fading, shrinkage, or stretching that can occur with the normal use of most fabrics and leathers.

Note: If you choose to have fabric/leather protection or other chemical treatments applied to your purchase, most of them will have their own warranty—which will replace and void this warranty.

Fabric/leather damage or failure due to aforesaid chemical treatments, heavy soiling, or improper cleaning are not covered.

CUSHION(S)

Technology has dramatically improved over the last few years, and we feel that cushioning is really where comfort and longevity come from. Thus, we warrant all cushion cores not to collapse for the lifetime of the product as originally upholstered under normal residential care and use. All foams and lining materials will soften and conform to the shape of the user—this is considered normal and is not a defect.

SEAMS

We reinforce seams using the latest sewing technology. Any defects in workmanship should appear within the first year of use. Therefore, we are confident to warrant our seams as free of defects due to faulty workmanship for a period of one year under normal residential care and use.

Furniture in which any of the above defects occurs will be repaired or replaced at Amoracasa’s option. If repair or replacement is not practical, at the option of Amoracasa, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and Amoracasa does not authorize any person to create for it any other obligation or liability in connection with this furniture.

This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed.

Transportation, delivery damage, or any damages occurring while moving to another residence are excluded and will have to be handled with the carrier. (Sorry!)

Upholstery covers are made of inherently natural component materials. Differences in texture, color, or appearance among textiles and leathers after the finished product leaves the factory are not within the control of the manufacturer, nor considered defects under this Limited Warranty.

Natural color changes, exposure to extreme temperature changes, and direct sunlight may cause color changes and/or surface damage and are not covered by this Limited Warranty. Leather is particularly subject to variations in color and markings, and such variations are not covered by this warranty.

This Limited Warranty applies only when you purchase the Amoracasa furniture from our website (www.amoracasa.in) or, an Amoracasa Authorized Dealer for your own use and terminates in the event of resale.

This Limited Warranty does not cover (a) floor samples or products designated “AS IS” at the time of purchase, and (b) differences between floor samples or differences from printed illustrations, video, or internet displays.

This Limited Warranty gives you specific legal rights. You may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. AMORACASA SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Customer assumes all freight charges to/from Amoracasa after the first year.

All other furniture

  1. This warranty is applicable on all other furniture by the brand ‘Amoracasa’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Amoracasa representative.
  2. Amoracasa warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, colour fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.
  3. The following are not considered as defects: natural wood characteristics such as variations in grain, colour, mineral streaks and knots.
  4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.
  5. Brand Partners may offer additional warranty on certain products or parts of the furniture. Please contact an authorized Amoracasa representative to know more.
  6. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand ‘Amoracasa’.
  7. Notify Amoracasa within 10 days of detecting any defect via phone or email.

On-site services

  1. This warranty shall begin on “the commence date” that the consumer telephonically lodges his warranty policy with Amoracasa by contacting us on +91-7700091752/8080101038 and furnishing all the purchase and personal details requested by Amoracasa. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier. Please note that all orders that are booked on and after December 13th, 2019 will be covered under on-site services warranty.
  2. After settlement of any claim, the warranty period will not start afresh.
  3. This warranty is governed by the clauses mentioned in Amoracasa 146-point Quality Standards.
  4. Amoracasa shall provide replacement only after inspection.
  5. Amoracasa shall not be liable for any indirect or consequential loss or damages to the customer. The customer’s exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.
  6. Amoracasa is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.
  7. The warranty policy shall not cover any defects arising out of factors out of control of Amoracasa, including but not limited to:
  • Natural calamities such as earthquakes, cyclones
  • Vandalism 
  • Acts of God
  • Abuse or negligence by the customer 
  • Normal wear and tear
  • Surface with contaminants 
  • Failure or defects in the structure or previous coating
  • Any other external factors
  1. Any claim made in terms of this warranty policy shall be made within 30 days of the consumer discovering any defect, damage or failure which gives rise to a claim.
  2. Amoracasa reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.
  3. Amoracasa shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
  4. Amoracasa, in its sole creation is entitled to
  • Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.
  • Appoint a contractor and/or approve the contractor appointed by the customer.
  1. Amoracasa is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.
  2. Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.
  3. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.
  4. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.
  5. In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.
  6. The facts and all matters concerning any dispute will be kept confidential by both the customer and Amoracasa at all times.
  7. The customer is expected to provide the painter(s) with basic necessities as a stool/ladder, bucket and water (to mix the paint) at the site.
  8. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Amoracasa representative. The decision will be made following an inspection by the representative.
  9. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer. As a standard practice, Amoracasa will cover the product with protective covering, wherever required.
  10. Repair(s) are subject to the current product offerings of styles and construction options within the Amoracasa product line, at the time of the claim. If a claim is filed after a Amoracasa product becomes obsolete or discontinued, Amoracasa will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

Painting

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where: 

  1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by Amoracasa’s representative.
  2. Amoracasa shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer
  3. Paint failure shall mean any of the following occurrences
  • a. Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate
  • b. Fading of the colour shade
  • c. Growth of fungus and algae on wall surfaces (spread over a minimum area of 10 sq. feet)
  1. The customer has used the entire paint system recommended by Amoracasa. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

The warranty policy shall be void in the following events:

  • 1. Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.
  • 2. Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.
  • 3. Defects arising due to contamination of surface and failure/defects in the structure.

The replacement cost includes the cost of paint and labor required to set right the area of paint failure, at the time of claim lodged

In coastal areas fading and chalking occur with all surfaces. Within normal limits, this is not considered a failure.

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials, or by the customer including without limitation due to rework/fitting work done by the customer after handover.

Gypsum false ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where: 

  1. The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by Amoracasa’s representative.
  2. Amoracasa shall repair and provide labor for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.
  3. False ceiling failure shall mean any of the following occurrences:
  • Board integrity, flaking, and peeling of the joint compound or coming off from the substrate.
  • Cracks on the surface.
  • Growth of fungus and algae on ceiling surfaces(spread over a minimum area of 5 sq feet)
  1. The customer has used the entire false ceiling system recommended and executed by Amoracasa. The false ceiling should have been done with the usage of Amoracasa approved brands and all materials utilized shall be of the same manufacturer. Any mixed use of other brands shall make the warranty null and void.

The warranty policy shall be void in the following events:

  1. Intermittent dripping of water due to the proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness. 
  2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 
  3. Physical damage to the surface with an external force or entity.
  4. Defects arising due to failure or defects in the structure to which the ceiling is anchored.

The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.

In coastal areas fading and chalking occur with all surfaces. Within normal limits, this is not considered a failure.

Electrical

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

  1. The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by Amoracasa’s representative.
  2. Amoracasa will provide a replacement, as long as the particular material is not discontinued by the manufacturer, and labor for re-application, as may be necessary to set right the electrical failure.
  3. Throughout this warranty policy document the words “electrical failure” shall mean any of the following occurring, subject to the other conditions stated in this document
  1. Electrical short circuit/ tripping.
  2. Loose contacts in the plugs/ switches.
  1. The customer has used the entire electrical wiring recommended and laid by Amoracasa provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of Amoracasa, including but not limited to

  • Improper power input to the mains.
  • Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
  • Electrical failures due to physical damage of conduits, wires, switches, and plates.
  • Issues in the power input source.
  • Electrical works have been repaired by any other representative other than the company representative.
  • Inappropriate usage of the electrical points and appliances.

The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any), and labor required to set right the concerned failure only, at the time of lodgement of the claim.

Plumbing

If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.

The warranty policy shall apply where:

  1. The overall plumbing work carried out exceeds a value of INR 50,000 subject to a satisfactory inspection by Amoracasa’s representative.
  2. Amoracasa will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.
  3. Plumbing failure shall mean any of the following occurring
  • Leakage in plumbing or sanitary pipes.
  • Plumbing and sanitary pipe manufacturing defect
  • Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves, etc.
  1. The customer has used the entire plumbing system installed by Amoracasa.

The warranty policy will not cover any defects arising out of factors out of control of Amoracasa, including but not limited to:

  • Improper quality of water supply to the property.
  • Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.
  • Plumbing failures due to physical damage or mishandling.
  • Plumbing works have been repaired by any other representative other than the company representative.
  • Surface with contaminants.

The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodgement of claim.

Home improvement solutions

  1. Decor and home improvement products include but are not limited to furnishings, wallpapers, panelling, cladding, lighting, fittings and appliances.
  2. Warranty is at the sole discretion of the manufacturer/brand. Amoracasa will not be held liable for any dispute arising between the manufacturer and the buyer.
  3. Notify Amoracasa within 10 days of detecting any defect via phone or email.